We are looking for an experienced and customer-focused IT Help Desk Support Specialist to join our clients team. The ideal candidate will have a solid understanding of IT Service Management (ITSM) practices, strong technical troubleshooting skills, and the ability to translate complex technical information into clear, actionable guidance for users.

Key Responsibilities:

• Provide first-level support by receiving calls and inquiries, troubleshooting technical issues, and documenting incidents and resolutions.
• Utilize help desk software, databases, and remote control tools to address and resolve technical problems effectively.
• Apply knowledge of ITSM (IT Service Management) practices to ensure efficient handling of service requests and incidents.
• Maintain accurate and detailed records of support activities, including incident reports and remedy documentation.
• Translate technical knowledge into actionable directions for non-technical users to resolve or prevent issues.
• Collaborate with other IT teams to escalate and resolve complex issues as needed.

Minimum Qualifications:

• Proven experience in a help desk support or similar IT support role.
• Working knowledge of help desk software, databases, and remote control tools.
• Familiarity with ITSM practices and their application in a help desk environment.
• Strong communication skills with the ability to simplify and explain technical concepts to users at all levels of expertise.
• Excellent problem-solving and documentation skills.

Preferred Qualifications:

• Certifications such as ITIL, CompTIA A+, or equivalent.
• Experience in a fast-paced, customer-oriented IT support environment.

ASSYST is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law