ASSYST is seeking an Oracle MWM System Support Analyst to provide technical and functional support for WSSC’s Oracle MWM application.

Job Title: Oracle MWM System Support Analyst
Location: Laurel, MD (Remote/Hybrid)
Duration: 1-Year Contract

Duties/Responsibilities:

• Provide technical and functional support for WSSC’s Oracle MWM Application
• Assist with MWM Production/Deployment Changes
• Assist with AMR/Manual Meter Reads download/upload related issues
• Assist with MWM System Configuration, Shift Templates/Schedules, including setup and changes and monitoring Appointment Baseline.
• Data fixes to resolve communication errors between systems in real time so all work will be completed on the same day. 
• Working ToDos for Oracle Customer-to-Meter (C2M), MWM, and ODM
• Process Improvements and Priority Requests for Meter Services
• Any new work/special projects at the discretion of the Utility Services Manager(s) and/or Meter Services.

Qualifications:
Education:

• Bachelor’s degree from an accredited college/university in Computer Science, System Analysis, Information Systems, or a related field.
• A Master’s degree in a related field of Information Technology is preferred.

Skills/Experience:

• Minimum of 8 years of experience in Oracle MWM, ODM, and CC&B (C2M).
• At least 4 years of Oracle MWM support and/or development experience.
• Must have at least 5 years of experience developing and designing reports using complex queries from various database systems.
• Strong application troubleshooting and root-cause analysis experience.
• Excellent verbal and written communication skills.

ASSYST is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.