ASSYST is seeking a detail-oriented and experienced Technical Documentation and Customer Outreach Specialist to join our team. This role is critical in supporting the Texas Student Data System (TSDS) through high-quality documentation, customer engagement, and internal process improvement.

Job Title: Technical Writer (100% Remote)

Duration: Long Term

Responsibilities

• Create comprehensive and clear Texas Student Data System (TSDS) technical documentation for end users.
• Ensure all documents are accurate, up-to-date, and adhere to agency standards and accessibility requirements.
• Collaborate closely with the Product Owner team to gather necessary information.
• Documents may include, but are not limited to, simplified promotion logic guides, known software issues, software deployment release notes, and newsletter updates.
• Assist the Product Owner team with outreach to customers during peak TSDS Data Submission periods.
• Document software and data submission issues reported by Education Service Center (ESC) and Local Education Agency (LEA) customers.
• Present outreach findings to the Product Owner team, management, and division leadership.
• Maintain regular communication with customers to understand their needs and concerns.
• Research industry best practices for documenting internal processes and procedures for the Jira application. Analyze current methods to pinpoint areas for improvement.
• Propose, document, and implement these methods to improve the Product Owner team efficiency and usability for future projects and initiatives.
• Train and support team members on the new practices, creating internal documentation to ensure proficiency.

Requirements

• Proven experience in creating clear, concise, and comprehensive technical documentation.
• Familiarity with documenting software issues, release notes, and technical guides.
• Experience with Jira or similar application life-cycle management tools.
• Collaboration: Strong ability to work closely with cross-functional teams.
• Communication: Excellent communication skills to effectively work with cross-functional teams.
• Experience in customer service, with strong communication skills.
• High level of accuracy and attention to detail in all documentation tasks.
• Experience in training other team members.
• Experience working with the TSDS and its data collections.

ASSYST is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.