ASSYST is seeking a skilled and motivated Client Technologies Technician to join our clients team and support the clients desktop and network environment.

Scope of Work / Job Characteristics:
The Client Technologies Technician will serve as the principal line of communication for the project team. The duties and responsibilities of this position are as follows:

• Configure and install software for IT user desktops and laptops;
• Install and support mobile devices, including laptops, Chromebooks, etc.;
• Install and support the Department and vendor network equipment to include switches, wireless access points (WAP), etc.;
• Install and terminate network cables;
• Image, configure, and install Personal Computers (PCs) for both the Department’s staff and inmate PCs;
• Participate in the installation and rollout of new software packages, upgrades, and new desktop hardware;
• Maintain desktop software and hardware;
• Hardware and Software troubleshooting for both the Department’s staff and inmate PCs;
• Support mobile workforce;
• Provide Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based Local Area Network (LAN) systems;
• Troubleshoot problems using scripts and checklists as guides;
• Escalate to Tier 3 support when necessary;
• Documents problems and resolutions;
• Perform end-user training, if applicable;
• Provide quality customer service;
• Participate in the testing and evaluation of new desktop packages and implement prototypes;
• Provide support for printers and peripherals;
• Support of inmate education labs to include server and PC imaging, server and PC-based software installations and troubleshooting, group policy implementation, physical security audits, and inventories; and
• Provide regional support in tandem with the Bureau of Field Technology Services.

Required Qualifications:

• A high school diploma, its equivalent, or two (2) years of equivalent work experience is required. Relevant experience may be substituted for education on a year-for-year basis when applicable. The Department requires the following experience, skills, and knowledge for this position:
• Two (2) or more years of experience in the provision of Tier 2 customer support for desktop computers, printers, scanners, etc.;
• Experience installing, troubleshooting, and supporting desktop applications and operating systems including, but not limited to Windows operating system, Microsoft Office, Outlook, and Internet Explorer;
• Experience installing and troubleshooting computer hardware and software to include, but not be limited to, PCs, printers, and peripherals in both a network and standalone environment; and
• Possess a valid Driver's License.

Preferred Qualifications:

• Experience solving computer problems over the phone and troubleshooting PC and peripheral-related problems;
• Knowledge of Transmission Control Protocol/Internet Protocol (TCP/IP) protocols;
• Experience with installing and troubleshooting 3270 emulation software;
• Experience installing, diagnosing, and repairing hardware to include, but not limited to, hard drives, Random Access Memory (RAM), processors, Compact Disc Rewritable (CD-RW), Digital Versatile Disk Rewritable (DVD-RW), multimedia kits, and other peripherals;
• Experience using imaging software for deploying desktop PC;
• Experience providing Voice Over Internet Protocol (VoIP) phone support;
• Experience providing Virtual Private Network (VPN) client support;
• Experience working for a criminal justice agency;
• Knowledge of Information Technology standards in a criminal justice environment;
• Experience supporting end users in a criminal justice environment;
• Ability to work independently;
• Ability to communicate effectively; and
• Ability to travel throughout the assigned region as needed.

ASSYST is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.