View all jobs
Desktop Support Technician
Tallahassee, Florida · Information TechnologyASSYST is seeking a skilled Desktop Support Technician to support our client in Tallahassee, Florida
Location: Tallahassee, Florida
Job Type: Contract (W2, C2C or 1099)
Position: Remote/ Hybrid/Onsite
Job Description (Summary - 4–5 Points)
Required Skills
Preferred Skills
ASSYST is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law
Location: Tallahassee, Florida
Job Type: Contract (W2, C2C or 1099)
Position: Remote/ Hybrid/Onsite
Job Description (Summary - 4–5 Points)
- Provide Tier 2 desktop and end-user support, including software, hardware, LAN systems, and mobile devices.
- Install, configure, and maintain desktops, laptops, printers, and software (Windows OS, Office, Outlook).
- Assist in software rollouts, upgrades, hardware deployments, and prototype implementations.
- Troubleshoot technical issues using scripts/checklists, escalate complex problems to Tier 3, and document resolutions.
- Deliver end-user training and ensure excellent customer service across IT support tasks.
Required Skills
- 2+ years in Tier 2 IT support for desktops, printers, scanners, and peripherals.
- Experience with Windows OS, Office Suite, Outlook, and Internet Explorer.
- Hands-on in installing/troubleshooting hardware and software in both networked and standalone environments.
- Bachelor's or equivalent experience in Computer Science or related field.
Preferred Skills
- Remote troubleshooting and phone-based tech support.
- Familiarity with TCP/IP networking and 3270 emulation software.
- Experience with hardware repair (RAM, HDD, DVD-RW, etc.) and PC imaging tools.
- Support for VoIP, VPN, and prior experience in criminal justice IT environments.
- Understanding of IT standards in justice systems and user support in secure settings.
ASSYST is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law