ASSYST is seeking a Customer Support Analyst to support a State client in Bartow, FL. The ideal candidate will provide technical assistance and support related to computer systems, hardware, software, and audio-visual equipment, as well as support field operations through on-site troubleshooting. 

Travel between client locations is required (25% - 40%).

Job Title: Customer Support Analyst
Location: Bartow, FL

Scope of Work:

• Provide computer and user support including installation, configuration, and maintenance of hardware and software.
• Perform upgrades, patches, and advanced technical support.
• Monitor and resolve tickets in the service queue and document all resolutions.
• Install, configure, and troubleshoot audio-visual and video conference equipment.
• Perform basic network and telephony support.
• Provide on-site support and coordinate with remote OIT technical staff.

Education Requirements:

• High school diploma or equivalent and 1 year of related technical support experience; OR
• 1 year of experience providing customer service and technical support with Microsoft Office 365 and Windows 10 or higher; OR
• Technical certifications (e.g., CompTIA A+, Net+) may substitute for 6 months of experience; OR
• Associate degree with at least 25% IT-related coursework.

Experience:

• Minimum of 1 year in installation, maintenance, and technical support of workstation hardware.

Primary Duties & Responsibilities:

• Provide desktop support services.
• Configure and deploy desktops, laptops, printers, and mobile devices.
• Troubleshoot and repair hardware/software using proven methods.
• Support audio-visual setups and videoconferencing.
• Assist with inventory management and equipment surplus processes.
• Install and update software applications.
• Participate in team meetings and projects.
• Adhere to and enforce Department policies and procedures.
• Document solutions for technical issues.
• Travel to remote sites for support and deployments.
• Perform other related duties as assigned.
• Must be able to lift up to 50 lbs.
• Ability to stoop, climb ladders, squat, push, crawl, and work outdoors in various weather conditions.

ASSYST is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.