ASSYST is seeking an experienced OpenText eDocs Administrator to support our government customer based in Tallahassee, Florida.

Location: On-site in Tallahassee, Florida

Scope of Work:

• Application Services is seeking a highly specialized technical and functional expert for a leadership role on our Electronic Document Management System (EDMS) team.
• The desired candidate should have 5+ years of OpenText eDOCS EDMS experience in a leadership or senior technical role, with strong skills in troubleshooting, planning, and implementation.
• Programming skills or knowledge of .NET or other programming languages, and how they interact with third-party applications, is highly desired.
• A strong commitment to continuous learning in EDMS, IT, software, and hardware advancements is essential.
• The candidate will serve as a senior team member or lead, providing guidance on complex issues, and playing a key hands-on role in large-scale upgrades and implementations within FDOT.
• They will help develop standards that maximize the use of enterprise information, improve process efficiency, and mitigate risks related to information governance and data security.
• The role involves collaborative work with EDMS team members, strategic development teams, and management to ensure effective planning, scheduling, and implementation of deliverables.
• The candidate will be responsible for ongoing maintenance and operational support of the EDMS infrastructure, both on-premises and in the Azure cloud.
• Responsibilities include server monitoring, patch management, performance tuning, troubleshooting, and coordination with cloud infrastructure teams to ensure availability, security, and compliance.

Job Responsibilities:

• Support OpenText ECM eDOCS Version 5.X or higher in a distributed environment.
• Perform library maintenance and database administration using OpenText tools.
• Provide end-user support, server management, and maintenance of EDMS environments (on-prem and Azure).
• Monitor physical and virtual servers to ensure stability, availability, and performance.
• Apply regular patches and configuration updates to meet security and compliance standards.
• Manage backup and recovery processes to prevent data loss.
• Troubleshoot and resolve server- and application-level issues.
• Collaborate with infrastructure teams to migrate EDMS systems to Azure, ensuring minimal downtime.
• Provide ongoing support post-migration, including monitoring, applying cloud best practices, and ensuring disaster recovery readiness.
• Develop and maintain technical documentation and training materials.
• Deliver remote or onsite training to users throughout the Department.
• Analyze and resolve complex technical issues related to EDMS.
• Serve as a liaison with business units and provide solutions or alternatives for third-party applications interacting with EDMS.
• Collaborate on cross-functional technical issues and consult with staff as needed.
• Provide support for meetings, conference calls, and related logistics.

Required Experience:

• Advanced knowledge of OpenText eDOCS EDMS, preferably with experience in a leadership or escalations role.
• Ability to confidently advise team members and management on EDMS-related matters.
• 3 to 5 years of experience in systems analysis/programming, large-scale implementations, system upgrades, and library consolidations.
• Experience in client/server environments, supporting business-critical applications.
• Strong ability to analyze, plan, and implement IT tools and document control systems.
• Depth of expertise that contributes to improved project outcomes.
• Familiarity with PMI PMBOK project management standards is a plus.
• Ability to read, write, and understand coding languages, including .NET.

Education:
Bachelor's Degree in Computer Science, Business Administration, Communication, or a related field. Equivalent experience in a related EDMS/ECM role may substitute for a degree.
 

ASSYST is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law