ASSYST is seeking an ServiceNow Developer to support our government customer based in Austin, TX.
The working position is Hybrid - On Site and Telework
The ServiceNow developer will work on end-to-end ServiceNow implementation.
 
Responsibilities:

• Deliver hands-on configuration, development and integration services and serve in a quality assurance capacity for all project deliverables.
• ServiceNow Implementation certification
• Experience with Service Now implementations span ITIL, ITSM and security/regulatory disciplines
• Leverage knowledge and experience to deliver end-to-end automated solutions which include:
  • User Provisioning process that integrates with internal and external systems
  • Technical implementation of IT Infrastructure Library (ITIL) processes
  • Workflow customization
  • Ticketing
  • Process automation
  • Report development
  • Dashboard creation
  • System configurations
• Experience building and coding Configuration Management Databases (CMDB)
• Development experience in 5 or more end-to-end ServiceNow implementation projects
• Knowledge of LDAP, AD, SSO, Email Infrastructure, Web Services, ServiceNow Discovery, Service Mapping, and Discovery using Service Graph Connectors
• Experience in designing and developing integration with application in place that are custom built and COTS and SaaS products
• Participate in process flow analysis and process redesign sessions
• Understand how different ServiceNow modules interact to ensure that configuration done in one area is not negatively impacting other areas
• Knowledge of scripting language, including JavaScript
• Experience working with remote teams
• Share best practices and be consultative throughout the technical design and implementation of the project

Required Experience:

• Hands-on ServiceNow development, customization, administration experience in ITSM, ITOM, S AM, ITBM and/or equivalent
• Excellent communication skills verbally and in writing used when working ServiceNow implementation activities
• Excellent communication skills verbally and in writing used when working ServiceNow implementation activities
• Experienced in most of ServiceNow ITBM, DevOps, SecOps, ITOM, ITAM, IRM, ITSM, and Change Management Practices
• Working knowledge of ServiceNow User Provisioning, Incident, Problem, Change, Asset, CMDB, Service Catalog, Email modules, etc.
• Designed, Developed, and implemented Integrations inbound/outbound with ServiceNow using Azure AD, Trusted Sources for SSO, Mid server, web services REST/SOAP, email and other relevant technologies

Preferred Experience:

• Industry and project experience with ServiceNow
• Technical Documentation including Technical De sign, Implementation, and Configuration Plans
• ServiceNow System Administrator and/or and Implementation Specialist certification
• Experience implementing the Core Process Area s: User provisioning, Incident, Problem, Change, Service Catalog, Request, and CMDB
• Technical knowledge is highly desirable in progr amming e.g. Java, Javascript, SQL, etc.

ASSYST is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law