ASSYST is seeking a highly skilled Lead Broadband Technician to provide technical support for our client a local County Government in Rockville, MD to support their broadband initiatives. The selected candidate will be responsible for residential internet installations, troubleshooting network equipment, maintaining low-voltage cabling, and supporting County's network operations. This role offers a unique opportunity to gain hands-on experience with network technologies, low-voltage infrastructure, and the County’s FiberNet network.

Job Title: Lead Broadband Technician
Location: Rockville, MD (Travel required within the County)
Job Type: Contract

Key Responsibilities:

• Install, terminate, and test low-voltage cabling (UTP, coax).
• Install and maintain Uninterruptible Power Supplies (UPS) at various sites.
• Troubleshoot Wi-Fi services, devices, and routers.
• Conduct network performance and reachability tests.
• Perform residential internet service installations, including connecting and configuring devices such as desktops, tablets, smart TVs, and smartphones.
• Educate customers on using installed equipment and services to ensure satisfaction and long-term success.
• Support and diagnose network devices (routers, switches, access points, and host adapters).
• Provide assistance to the Network Operations Center (NOC) and Network Engineering staff as needed.
• Provision and configure Wi-Fi routers/devices.
• Troubleshoot and resolve low-voltage cabling issues using tools such as cable testers and ID toners.
• Track, organize, and optimize network infrastructure inventory and assist with procurement of equipment.
• Maintain proactive communication with customers via phone, email, and face-to-face meetings.
• Respond promptly to electronic communications, including emails, SMS texts, and phone calls.
• Document work performed, including creating network drawings, photographs, and as-built documentation.

Qualifications:

• Technical Skills & Experience

  • Familiarity with software such as Monday.com, SolarWinds, Microsoft Office, and ServiceNow.
  • Knowledge of TCP/IP and wireless networking technologies, including routers and access points.
  • Experience installing, terminating, and testing low-voltage cabling (UTP, coax).
  • Basic understanding of IT and networking protocols.
  • Hands-on experience with Network Management Systems (preferred).

• Physical Requirements & Travel

  • Must have personal vehicle, valid driver’s license, and ability to drive to job sites within Montgomery County.
  • Ability to lift up to 40 pounds.
  • Must be comfortable working at residential and public locations.

ASSYST is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.